Please be aware that all our products are handmade to order and processing times can differ as each item is handmade
Processing times are stated in the product descriptions.
Most processing times are 1-2 weeks.
If you have a tight deadline it's best to get in contact so we can advise on expected delivery date.
Once your order is ready to be dispatched,it will be sent via Royal Mail / Parcel Force.
All orders to the UK are sent via Royal Mail first class recorded services unless stated.
International orders are sent via Royal Mail tracked and signed where available.
You can return your order for any reason at any time within 14 days of receipt for a refund or exchange.
Please contact us within 7 days of delivery
Please contact us with your order number before returning the item(s) and we will supply you with a RMA number.
The item(s) must be returned within 14 days of receipt of the merchandise. It is the customer’s responsibility to return the item(s). We recommend that you return the goods via Recorded delivery. We will not be able to refund any items that are lost in transit back to us.
Buyers are responsible for return shipping costs.If the item is not returned in its original condition,the buyer is responsible for any loss in value.
We don't accept cancellations.
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Intimate items (for health/hygiene reasons)
Should the wrong item be dispatched by mistake we will be happy to correct this at no cost to you.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.